Refund & Return Policy

Refund & Return Policy

At Grorace, we want you to be fully satisfied with your purchase. If you are not satisfied, we offer a simple and transparent return and refund policy.

  1. Return Eligibility
    You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:
Be unused, unworn, and unwashed
Be in original condition with all tags and packaging
Not show any signs of damage caused by use

  1. Non-Returnable Items
    We do not accept returns for:
    Items marked as “Final Sale”
    Gift cards
    Items that have been worn, washed, or altered

  1. Return Process
    To start a return, please contact us at support@grorace.com with your order number and reason for return.

Once your request is approved, we will provide return instructions.

  1. Refund Process
    After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days and credited to your original payment method.

  1. Return Shipping Costs
    Customers are responsible for return shipping costs unless:

The item is defective
The item is incorrect

  1. Exchanges
    We only replace items if they are defective, damaged, or incorrect. Please contact us for exchange requests.

  2. Order Cancellation
    Orders can be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.

  3. Late or Missing Refunds
    If you have not received your refund within the expected time:

Check your bank account again

Contact your payment provide

Then contact us for further assistance

  1. Contact Information
    If you have any questions about returns or refunds, please contact us:

Email: support@grorace.com
Business Name: Grorace
Address: 1345 Branson Ave Apt 3B, Las Cruces, NM 88001, United States

We aim to respond within 24–48 business hours.