Shipping Policy

Shipping Policy

At Grorace, we are committed to delivering your orders safely and efficiently.

  1. Order Processing Time
    All orders are processed within 1–5 business days (Monday to Saturday). Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Time
    Estimated delivery time depends on your location:

  • United States: 7–15 business days

  • International: 10–20 business days

Please note that delivery times may vary due to customs clearance, holidays, or carrier delays.

  1. Shipping Origin
    Our products are shipped from a combination of domestic warehouses and trusted manufacturing facilities located in the United States, Canada, and Australia.

  2. Shipping Fees
    We offer a flat shipping rate of $5.99 USD for all orders worldwide.

  3. Order Tracking
    Once your order has been shipped, you will receive a confirmation email with a tracking number.
    You can track your order at: https://www.17track.net

  4. Shipping Address Changes
    You may request changes to your shipping address within 12 hours of placing your order.
    After this period, orders may already be processed and cannot be modified.

  5. Incorrect or Undeliverable Addresses
    Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  6. Lost or Delayed Packages
    If your order is delayed or lost, please contact us. We will assist you in resolving the issue with the shipping carrier.

  7. Product Availability
    In rare cases where an item is temporarily unavailable, we may offer a similar product of equal quality. We will notify you in advance if any changes are required.

  8. Contact Information
    If you have any questions regarding shipping, please contact us:

Email: support@grorace.com
Business Name: Grorace
Address: 1345 Branson Ave Apt 3B, Las Cruces, NM 88001, United States

We aim to respond within 24–48 business hours.